Sakr Group
Warranty Policy
At Sakr Group, our service does not stop after the sale. If an original product shows a manufacturing defect or a technical fault during normal use, our team reviews the case and guides you to the right next step.
This page is a practical guide for money counting machines, security safes, and other original products purchased from Sakr Group. The warranty period that applies to your item is the one shown on the product page, invoice, or warranty document provided at the time of purchase.
Warranty Overview
How warranty support works at Sakr Group
We keep the process clear and practical: confirm the product details, review the fault, inspect when needed, then decide the right service path.
Original products with proof of purchase
Warranty review applies to products purchased from Sakr Group and accompanied by invoice, order details, or another valid proof of purchase.
Inspection comes before the decision
A reported fault is reviewed based on the symptoms, submitted proof, and technical inspection when required.
Support coordinated across Egypt
If the claim is approved under warranty, our team coordinates pickup or receipt within Egypt based on product type and service availability.
Coverage
What is covered and what is not
The warranty is intended for faults that indicate a product or technical issue during normal operation, not damage caused after delivery by misuse or outside conditions.
Covered under normal use
- Manufacturing defects in materials or workmanship.
- Technical faults that appear during normal operation within the applicable warranty period.
- Defects confirmed by Sakr Group after reviewing the case details and, when needed, inspecting the item.
- Repair or replacement actions approved after the claim is validated.
Not covered by warranty
- Misuse, drops, impact, liquid exposure, fire, or any accidental damage.
- Damage caused by improper installation, unsuitable electrical conditions, or neglect.
- Tampering, unauthorized repair, modification, or opening the product outside approved service.
- Normal cosmetic wear, routine cleaning, periodic maintenance, or consumable parts when applicable.
Warranty Period
Period and required proof
Because Sakr Group carries different product categories and models, the exact warranty period is not one-size-fits-all.
The valid term follows your purchase documents
The applicable warranty term is the period shown on the relevant product page, invoice, order confirmation, or warranty document delivered with the product. If more than one document is available, the warranty term issued at purchase should be used for review.
What to send with a claim
- Order number, invoice, or another valid proof of purchase.
- Customer name, phone number, and preferred contact method.
- Product model and serial number, if available on the item.
- Clear photos or a short video showing the fault or behavior.
- Pickup address and governorate if the team asks to inspect the product.
Claim Process
How customers can claim warranty
The faster the information is shared, the faster the review can start.
Contact support
Reach Sakr Group by WhatsApp or phone and tell us the product model and the issue you are facing.
Send the required proof
Share the invoice or order details, your contact information, and clear photos or video of the fault.
Technical review and pickup
Our team reviews the case. If inspection is needed and the case is approved for warranty review, pickup or receipt is coordinated within Egypt.
Resolution
After review, the case is resolved through repair, replacement, or refund when repair or replacement is not feasible.
Repair, replacement, or refund
Sakr Group follows an inspection-first approach. If the fault is confirmed under warranty, we first determine whether the product can be repaired reliably. If repair is not suitable, we may replace the product or the affected part. A refund is considered only when repair or replacement is not feasible and the case qualifies under the original order terms and applicable law.
Responsibility for pickup and shipping
For approved warranty cases inside Egypt, Sakr Group coordinates pickup or receipt of the item according to the product type, fault, and service area. If inspection shows the case is outside warranty coverage, the customer is informed first and any available paid service options are shared before work proceeds.
Important
This page is a general warranty guide. Product-specific terms shown at the time of purchase remain the reference used for the final review.
Support
Need help with a warranty claim?
The fastest route is to send your claim details directly to our team so the review can start with the right documents.
Start Here
Send your claim with the key details
To speed up the review, include your proof of purchase, product details, a clear description of the fault, and photos or video if available.
- Order number, invoice, or another valid proof of purchase.
- Product model and serial number, if available on the item.
- Clear photos or a short video showing the fault or behavior.
- Pickup address and governorate if the team asks to inspect the product.
FAQ
Common warranty questions
Short answers to the questions customers usually ask before starting a claim.
How do I know my product warranty period?
How do I know my product warranty period?
Check the period shown on the product page, invoice, order confirmation, or warranty document provided at purchase. That is the term used for the warranty review.
Does every technical issue qualify for warranty?
Does every technical issue qualify for warranty?
No. The fault must be reviewed and, when needed, inspected to confirm that it is a manufacturing or technical issue under normal use and within the applicable warranty period.
Do I need the original box to submit a claim?
Do I need the original box to submit a claim?
The key requirement is valid proof of purchase and enough product information to review the case. Original packaging can help with handling, but the review is based mainly on the product details and fault evidence.
Who arranges pickup or shipping for approved claims?
Who arranges pickup or shipping for approved claims?
For approved warranty cases inside Egypt, Sakr Group coordinates pickup or receipt of the item according to the case details and service availability.
What happens if the issue is outside warranty coverage?
What happens if the issue is outside warranty coverage?
If the fault is not covered, the team explains the result and, where available, shares paid service or maintenance options before any work goes ahead.
When is a refund possible?
When is a refund possible?
Refund is not the first step. It is considered only when repair or replacement is not feasible and the case qualifies under the original order terms and applicable law.